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Service design for business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 2016
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 REA.
Effective customer care by Series: Creating success
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Kogan Page The Sunday Times 2010
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 WEL.
Customer care excellence by
Edition: 6ª ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Kogan Page, 2011
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 COO.
Selling luxury by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 2009
Availability: Items available for loan: TBS Barcelona (1)Call number: HD9999 LEN.
The Apple experience by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: McGraw-Hill, 2012
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.5 GAL.
No thanks, I'm just looking by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Wiley, 2012
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5438.25 FRI.
What customers crave by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: American Management Association (AMACOM), 2017
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.33 WEB.
The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen. by Series: The Management of innovation and change series
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Boston, MA : Harvard Business School Publishing, 2016
Availability: Items available for loan: TBS Barcelona (1)Call number: HD53 CHR.
Key account management by
Edition: 6th edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Kogan Page, 2015
Availability: No items available.
Key account management : tools and techniques for achieving profitable key supplier status / Peter Cheverton. by
Edition: Sixth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London ; Philadelphia, PA : Kogan Page, 2015
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5438.8.K48 CHE.
The 10-second customer journey : the CXO's playbook for growing and retaining customers in a digital world / Todd Unger. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Great Britain : Practical Inspiration Publishing, 2024.
Other title:
  • The ten seond customer journey.
Availability: Items available for loan: TBS Barcelona (1)Call number: HF5415.525 UNG.
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