| 000 | 01058nam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | 839 | ||
| 008 | 230305s2010 xx 000 0 und d | ||
| 020 | _a9780749459970 | ||
| 041 | _aeng | ||
| 245 | 0 | _aEffective customer care | |
| 260 |
_c2010 _bKogan Page _bThe Sunday Times |
||
| 300 | _aix + 130 pag. ; 22 cm | ||
| 490 | _aCreating success | ||
| 590 | _bVista previa disponible en Google Books (ver enlace) | ||
| 630 |
_aHF COMMERCE _914 |
||
| 650 | 0 |
_aCustomer relations _93627 |
|
| 650 | 0 |
_aCustomer services _93626 |
|
| 650 | 0 |
_aCustomer relations _xCase studies _95040 |
|
| 650 |
_aCustomer services _xCase studies _95041 |
||
| 650 |
_a _912 |
||
| 700 |
_aWellington, Pat _eAuthor _95042 |
||
| 856 | _uhttp://books.google.com/books?id=-hgT_pWZzHwC&printsec=frontcover&dq=effective+customer+care+pat+wellington&hl=es&ei=NObDTv_zPIvJswb_8pjjCw&sa=X&oi=book_result&ct=result&resnum=1&ved=0CDYQ6AEwAA#v=onepage&q&f=false | ||
| 902 | _a348 | ||
| 905 | _am | ||
| 912 | _a2010-01-01 | ||
| 942 | _a1 | ||
| 953 | _d2011-10-24 11:33:21 | ||
| 999 |
_c843 _d843 |
||