000			05769nam a2200313Ia 4500
001			665
008			230305s2005 xx 000 0 und d
020			_a9780787977290
041			_aeng
245		0	_aFacilitating with ease!
260			_a _bJossey-Bass, _c2005
300			_ax + 214 p ; 28 cm
500			_acore skills for facilitators, team leaders and members, managers, consultants, and trainers
505			_aChapter 1-Understanding Facilitation _rWhat is Facilitation?-- _rWhat Does a facilitators Do? -- _rDifferentiating Between Process and Content -- _rCore Practices Overview -- _rFocus on Questioning -- _rQuestioning Formats -- _rSample Probing Questions -- _rThe Language of Facilitation -- _rHe Rules of Wording -- _rManaging the Flip Chart -- _rWhat Does Neural Mean -- _rHow Assertive Can a Facilitator Be? -- _rWho Can Facilitate? -- _rWearing More than One Hat -- _rFacilitation in the Classroom -- _rFacilitation As a Leadership Style -- _rBest and Worst Practices -- _rFacilitator Behaviors and Strategies -- _rFacilitation Cue Card -- _rCore Practices Observation Sheet -- _rProcess Flow Observation Sheet -- _rFacilitation Skill Levels -- _rSkills Self-Assessment Instrument -- _rChapter 2-Facilitation Stages-- _r1. Assessment and Design -- _r2. Feedback and Refinement -- _r3. Final Preparation -- _r4. Starting a Facilitation -- _r5. During a Facilitation -- _r6. Ending a Facilitation-- _r7. Following Up On a Facilitation -- _rChapter 3-Knowing Your Participants-- _rConducting an Assessment -- _rGroup Assessment Survey -- _rComparing Groups to Teams -- _rUnderstanding Team Stages -- _rForming -- _rStorming -- _rNorming -- _rPerformance -- _rFacilitation Strategies Chart -- _rTeam Effectiveness Survey -- _rChapter 4-Creating Participation-- _rWhy People Withdraw -- _rCreating the Conditions for Full Participation -- _rRemoving the Blocks to Participation -- _rCreating Buy-In -- _rManaging the Participation of Leaders -- _rCreating Targeted Norms -- _rHigh Participation Techniques -- _rGroup Participation Survey -- _rEncouraging Effective Meeting Behaviors -- _rGroup Behaviors Handout -- _rPeer Review -- _rChapter 5-Effective Decision Making-- _rThe Challenges of Decision Making -- _rThe Four Types of Conversations -- _rThe Four Levels of Empowerment -- _rClarifying the Four Empowerment Levels -- _rThe Six Decision-Making Options -- _rDecisions Options Chart -- _rThe Importance of Consensus -- _rEffective Decision-Making Behaviors -- _rSteps in the Systematic Consensus-Building Process -- _rConsensus-Building Worksheet -- _rSymptoms, Causes and Cures of Poor Decisions -- _rDecision Process Survey -- _rFacilitating with Ease!-- _rChapter 6-Facilitating Conflict-- _rComparing Arguments and Debates -- _rThe Two-Step Conflict Management Model -- _rStep 1 - Venting Emotions -- _rL.E.C.S.R. Handout -- _rStep 2 - Resolving Issues -- _rThe Five Conflict Options -- _rThe Five Options in Action -- _rConflict Management Norms -- _rGiving and Receiving Feedback -- _rThe Eight Step Feedback Process -- _rThe Language of Feedback -- _rMaking Interventions -- _rIntervention Wording -- _rIntervention Wording Samples -- _rDealing With Resistance -- _rCommon Conflict Dilemmas -- _rThe Collaborative Conflict Process -- _rInterpersonal Conflict Worksheet -- _rGroup Conflict Checklist -- _rConflict Observation Sheet -- _rConflict Effectiveness Survey -- _rChapter 7-Meeting Management-- _rThe Elements of Ineffective Meetings -- _rSymptoms and Cures Chart -- _rFundamentals of Meeting Management -- _rBalancing the Roles of Chairperson and Facilitator -- _rConducting Process Checks -- _rSample Exit Survey Elements -- _rMeeting Effectiveness Survey -- _rFacilitating Teleconferences -- _rChapter 8-Process Tools-- _rVisioning -- _rSequential Questioning -- _rBrainstorming -- _rWritten Brainstorming -- _rFacilitative Listening -- _rMulti-Voting -- _rGap Analysis -- _rForcefield Analysis -- _rRoot-Cause Analysis -- _rDecision Grids -- _rTrouble Shooting -- _rWandering Flip Charts -- _rExit Surveys -- _rSurvey Feedback -- _rPriority Setting -- _rNeeds and Offers -- _rSystematic Problem Solving -- _rChapter 9-Sample Process Designs-- _rIntroduction to the Sample Designs -- _r1. Creating a Mission and Objectives -- _r2. Roles and Responsibilities Planning -- _r3. Priority Setting -- _r4. Inter-Group Negotiation -- _r5. Finding and Solving Problems -- _r6. Core Program Development -- _r7. Survey Feedback -- _r8. New Leader Integration -- _r9. Transition Planning -- _r10. Process Improvement -- _rSession Planning Worksheet--
520			_aFacilitating with Ease! is an updated version of the best-selling resource that offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. Complete with worksheets on CD-ROM that can be customized to fit your personal needs, it's a complete facilitation workshop in a take-home format. Facilitating with Ease! shows you how to run productive meetings with skill and authority and includes the information needed to train others in your organization to become confident facilitators as well. The book is filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator.
590			_aCD-ROM
630			_aHD INDUSTRIES. LAND USE. LABOR _937
650			_aTeams in the workplace _9655
650			_aGroup facilitation _94106
650			_a _912
700			_aBens, Ingrid _eAuthor _94107
856			_uhttp://books.google.com/books?id=fUucbYRZsJcC&printsec=frontcover&dq=facilitating+with+ease&hl=es&ei=XT6cTYWyFNCt8QO6y4TyBg&sa=X&oi=book_result&ct=result&resnum=1&ved=0CCkQ6AEwAA#v=onepage&q&f=false
902			_a723
905			_am
912			_a2005-01-01
942			_a1
953			_d2011-03-31 15:57:10
999			_c674 _d674