000			02698nam a2200265Ia 4500
001			2870
008			230305s2019 xx 000 0 und d
020			_a9781789905281
040			_cTBS
041			_aeng
043			_aen_UK
050			_aTX911.3.P4 _bH364 2018
245		0	_aHandbook of human resource management in the tourism and hospitality industries _c/ edited by Ronald J. Burke, Julia Christensen Hughes.
260			_aCheltenham, England : Edward Elgar Publishing, 2019.
300			_axii, 429 pages : illustrations ; 24 cm.
505			_apt 1. Setting the stage — pt. 2. Developing a service quality culture — pt. 3. Developing human capital — pt. 4. Critical employee and organization outcomes — pt. 5. Human resource management initiatives.
520			_aThe hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviors of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, noncompetitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include: strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development. Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.
590			_bPreview available on publisher's website.
650		0	_aHospitality industry _xPersonnel management _xHandbooks, manuals, etc. _912519
650		0	_aTourism _xPersonnel management _xHandbooks, manuals, etc. _923484
655		0	_aHandbooks, manuals, etc. _923461
700			_aChristensen Hughes, Julia _eeditor
700			_aBurke, Ronald J _eeditor
942			_2lcc
999			_c2733 _d2733