000			03157nam a2200277Ia 4500
001			1384
008			230305s2012 xx 000 0 und d
020			_a9780470830260
040			_cTBS
041			_aeng
043			_aen_UK
100			_aChevalier, Michel _d1943- _97174
245		0	_aLuxury retail management _b: how the world's top brands provide quality product and service support _c/ Michel Chevalier, Michel Gutsatz.
260			_bHoboken, NJ : John Wiley & Sons, 2012.
300			_axiii, 306 pages : illustrations, tables (black and white) ; 24 cm.
505			_aLuxury and Brand Power - The Distribution Models of Luxury - The Different Outlets of Luxury Distribution - The Internet as a Channel of Distribution - Luxury Store Location - Luxury Store Concept and Design - Luxury Store Economics - Luxury Retail Pricing - Customer In-Store Behavior - The Importance of Stores in Customer Relationship Building - Building Loyalty in Luxury Brands - Advertising and Communication - The Future of Luxury Brand Retailing - Appendix Managing a Store Toolbox.
520			_aNoted experts offer invaluable insights into the glamorous world of luxury retail Luxury Retail Management is your gold-plated ticket to the glamorous world of luxury retail. Defining all the tools that are necessary to manage luxury stores, from the analysis of location and design concept, to the selection, training, and motivation of the staff, the book covers everything you need to know to enter, expand, understand, and succeed in the world of luxury retail. Reaching the luxury customer is no longer the domain of the exclusive salon the global luxury market boom and the phenomenal growth of luxury stores now views the retail sector as key to driving brand profitability. In dealing with this rapid change, luxury brands have experienced a steep learning curve and accumulated bags of retail expertise. And while some of the luxury retail rules and models in this book are exclusive to the luxury market, many have lessons for the whole retail sector. * Examines the essential aspects of luxury customer relationship management, personal sales, and the customer experience * Delves into the sophisticated business models that luxury brands have developed based on a mix of directly-operated-stores and wholesale * Covers the management essentials distribution, location, design, merchandising, pricing, brand promotion, and the management agenda for success Written by respected experts Michel Chevalier and Michel Gutsatz, who lend their solid academic credentials and professional expertise to the subject, Luxury Retail Management asks and answers the questions that retail professionals need to understand in order to thrive in the luxury market.
526			_aBibliography from B3 Fashion & Luxury: Store Based Retail
590			_bBR B3 FLM Store Based Retail ; ;
650		0	_aRetail trade _xManagement _96295
650		0	_aLuxury goods industry _xManagement _97391
653			_aBibliography B3 FLM - Store Based Retail
653			_aFashion & Luxury Collection
700			_aGutsatz, Michel _eauthor _97392
942			_2lcc
999			_c1391 _d1391