Operations management

PART 1. Creating Value through Operations Management -- 1. USING OPERATIONS TO COMPETE -- -- SUPPLEMENT A. DECISION MAKING -- -- 2. PROJECT MANAGEMENT -- -- -- -- PART 2. Managing Processes -- -- 3. PROCESS STRATEGY-- -- 4. PROCESS ANALYSIS -- -- 5. QUALITY AND PERFORMANCE-- -- 6. CAPACITY PLANNING -- -- SUPPLEMENT B. WAITING LINES -- -- 7. CONSTRAINT MANAGEMENT-- -- 8. LEAN SYSTEMS -- -- -- -- PART 3. Managing Supply Chains -- -- 9. SUPPLY CHAIN INVENTORY MANAGEMENT-- -- SUPPLEMENT C. SPECIAL INVENTORY MODELS -- -- 10. SUPPLY CHAIN DESIGN -- -- 11. SUPPLY CHAIN LOCATION DECISIONS -- -- 12. SUPPLY CHAIN INTEGRATION -- -- 13. SUPPLY CHAIN SUSTAINABILITY AND HUMANITARIAN LOGISTICS -- -- ??? -- -- 14. FORECASTING -- -- 15. OPERATIONS PLANNING AND SCHEDULING -- -- 16. RESOURCE PLANNING -- -- SUPPLEMENT D. LINEAR PROGRAMMING -- -- APPENDIX 1. NORMAL DISTRIBUTION -- -- APPENDIX 2. TABLE OF RANDOM NUMBERS -- -- Glossary-- -- Name Index -- -- Subject Index-- -- -- -- MYOMLAB SUPPLEMENTS-- -- SUPPLEMENT E. SIMULATION -- -- SUPPLEMENT F. FINANCIAL ANALYSIS-- -- SUPPLEMENT G. ACCEPTANCE SAMPLING PLANS -- -- SUPPLEMENT H. MEASURING OUTPUT RATES -- -- SUPPLEMENT I. LEARNING CURVE ANALYSIS -- -- SUPPLEMENT J. OPERATIONS SCHEDULING--

For undergraduate and graduate operations management courses. ; A managerial approach to operations management ; ; Operations Management provides students with a comprehensive framework for addressing operational process and supply chain issues and uses a systemized approach while focusing on issues of current interest. The text has ample opportunities for students to experience the role of a manager with challenging problems, cases, simulations, experiential exercises, and tightly integrated online resources. ; ; MyOMLab is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts. ; ; Please note that the product you are purchasing does not include MyOMLab. ; ; MyOMLab ; Join over 11 million students benefiting from Pearson MyLabs. ; ; This title can be supported by MyOMLab, an online homework and tutorial system designed to test and build your understanding. Would you like to use the power of MyOMLab to accelerate your learning? You need both an access card and a course ID to access MyOMLab. ; ; These are the steps you need to take: ; 1. Make sure that your lecturer is already using the system ; Ask your lecturer before purchasing a MyLab product as you will need a course ID from them before you can gain access to the system. ; 2. Check whether an access card has been included with the book at a reduced cost ; If it has, it will be on the inside back cover of the book. ; 3. If you have a course ID but no access code, you can benefit from MyOMLab at a reduced price by purchasing a pack containing a copy of the book and an access code for MyOMLab (ISBN:9781292093987) ; 4. If your lecturer is using the MyLab and you would like to purchase the product... ; Go to www.myOMlab.com to buy access to this interactive study programme. ; For educator access, contact your Pearson representative. To find out who your Pearson representative is, visit www.pearsoned.co.uk/replocator ; ; Features ; This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States. ; ; ; ; Engage students with real world examples ; ; ? Chapter Opening Vignettes?engage and stimulate student interest by profiling how real companies apply specific operational issues addressed in each chapter. ; ; ? Updated! Cases challenge students to grapple with a capstone problem that can be used as an in-class exercise or a homework assignment or team project. ; ; ? Updated! Managerial Practices?provide current examples of how companies deal-successfully or unsuccessfully-with process and supply chain issues facing them as they run their operations. Most have been updated in this edition, giving current examples of operations management to students. ; ; ? Updated! Examples?demonstrate how to apply what students have learned and walk them through the solution process modeling good problem-solving techniques. These examples always close with a unique feature called Decision Point, which focuses students on the decision implications for managers. ; ; ; End of Chapter Resources ; ; ? NEW! Learning Goals improve learning by matching each learning goal with a major head in the chapter. Added Learning Goals in Review at the end of each chapter, which highlights where each goal is addressed in the chapter and cross references them with a rich set of MyOMLab resources including Videos, Active Models, Tutors, OM Explorer, and POM for Windows at the student's disposal. ; ; ? Key Equations for review purposes, organized by major chapter head. ; ; ? Key Terms for review purposes, the page references highlight where the concept was first discussed. ; ; ? Solved Problems reinforce and help students prepare their homework assignments by detailing how to solve model problems with the appropriate techniques presented in the chapter. ; ; ? Discussion Questions test student comprehension of the concepts through the use of short scenarios. ; ; ? NEW! Refreshment or addition of about 20 percent of the Problems, all of which are now fully coded for difficulty, arranged by major chapter heads, and represented in the MyOMLab. ; ; ? Problems sharpen students' quantitative skills by providing a bridge between chapter materials with a wide selection of homework material. ; ; ? Active Model Exercises enable students to use provided spreadsheets to do "what-if" analysis of examples presented in the text to see what would happen if certain parameters were changed. ; ; ? Experiential Learning forms students into teams who work both in and out of class on exercises that actively involve them in team-based discussion questions and decisions. The six exercises reinforce student learning. Each exercise has been thoroughly tested in class and proven to be a valuable learning tool. ; ; ; ; Keep Your Course Current and Relevant ; ; ? NEW! Ten new chapter openers highlighting the operations of Disney Corporation, QVC, Inc., Tesla Motors, Aldi Supermarkets, Kimberly-Clark, Netflix, Cooper Tire and Rubber Company, Philips, Amazon.com, and Coral Princess Cruise liner. ; ; ? NEW! Chapter 2, "Process Strategy and Analysis," which combines the strategy and analysis chapters of the tenth edition and streamlines the presentation of these important topics. ; ; ? NEW! Improved understanding of independent demand inventory control systems, facility location analysis, and inventory placement with the addition of new figures and numerical examples. ; ; ? NEW! Expanded presentation of the bill of resources for services, including figures and a numerical example, which demonstrates the use of the dependent-demand concept for estimating resource requirements in a service setting. ; ; ? NEW! Section on supply chain risk management that addresses the operational, financial, and security risks facing supply chain managers today. ; ; ? NEW! Major overhaul of references, located by chapter sequence at the end of the text. ; ; ; ; MyOMLab™ is not included. Students, if MyOMLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN. MyOMLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. ; ; ; ; Personalize learning with MyOMLab ; ; ? NEW! Created MyOMLab Supplement K, "Layout," which presents techniques for analyzing layouts in service as well as manufacturing settings. ; ; ? Adaptive Learning: A way to enable personalized learning at scale. Not every student learns the same way and at the same rate. MyLab with Adaptive Learning continuously assesses student performance and activity in real time, and, using data and analytics, personalizes content to reinforce concepts that target each student's strengths and weaknesses. ; ; ? Enhanced eText: Engagement in lecture is essential to student success, and continuing that engagement outside of class is just as critical. The new Enhanced eText found within Pearson's MyLab keeps students engaged in learning on their own time, while helping them achieve greater conceptual understanding of course material. Just as a great instructor brings course material to life, the immersive Enhanced eText brings reading to life - with animations, interactive tutorials, and more. In the Enhanced eText, immediate practice suited to a variety of learning styles is just a click away.Combining resources that illuminate content with accessible self-assessment, Pearson's MyLab with Enhanced eText provides students with a complete digital learning experience - all in one place. ; ; ? Powerful Learning Aids: These learning aids help students master the concepts, while offering helpful feedback on incorrect answers.

Specific learning aids include: ; ; ? Help Me Solve This walks students through the steps for solving an algorithmic version of a question, with tutorial cues to help them understand concepts. ; ; ? An Interactive E-text links students directly to the concepts covered in the problems. ; ; ? A powerful homework and test manager: MyLab lets you create, import, and manage online homework assignments, quizzes, and tests that are automatically graded. You can choose from a wide range of assignment options, including time limits, proctoring, and maximum number of attempts allowed. The bottom line: MyLab means less time grading and more time teaching. ; ; ? Comprehensive online course content: Filled with a wealth of content that is tightly integrated with your textbook, MyLab lets you easily add, remove, or modify existing instructional material. You can also add your own course materials to suit the needs of your students or department. In short, MyLab lets you teach exactly as you'd like. ; ; ? Robust gradebook tracking: The online gradebook automatically tracks your students' results on tests, homework, and practice exercises and gives you control over managing results and calculating grades. The gradebook provides a number of flexible grading options, including exporting grades to a spreadsheet program such as Microsoft Excel. And, it lets you measure and document your students' learning outcomes. ; ; ? Easily scalable and shareable content: MyLab enables you to manage multiple class sections, and lets other instructors copy your settings so a standardized syllabus can be maintained across your department. Should you want to use the same MyLab course next semester, with the same customized settings, you can copy your existing course exactly-and even share it with other faculty members. ; ; ; ; New to this Edition ; End of Chapter Resources ; ; ? Learning Goals improve learning by matching each learning goal with a major head in the chapter. Added Learning Goals in Review at the end of each chapter, which highlights where each goal is addressed in the chapter and cross references them with a rich set of MyOMLab resources including Videos, Active Models, Tutors, OM Explorer, and POM for Windows at the student's disposal. ; ; Keep Your Course Current and Relevant ; ; ? Ten new chapter openers highlighting the operations of Disney Corporation, QVC, Inc., Tesla Motors, Aldi Supermarkets, Kimberly-Clark, Netflix, Cooper Tire and Rubber Company, Philips, Amazon.com, and Coral Princess Cruise liner. ; ; ? Chapter 2, "Process Strategy and Analysis," which combines the strategy and analysis chapters of the tenth edition and streamlines the presentation of these important topics. ; ; ? Improved understanding of independent demand inventory control systems, facility location analysis, and inventory placementwith the addition of new figures and numerical examples. ; ; ? Expanded presentation of the bill of resources for services, including figures and a numerical example, which demonstrates the use of the dependent-demand concept for estimating resource requirements in a service setting. ; ; ? Section on supply chain risk management that addresses the operational, financial, and security risks facing supply chain managers today. ; ; ? Major overhaul of references, located by chapter sequence at the end of the text. ; ; ; ; MyOMLab™ is not included. Students, if MyOMLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyOMLab is not a self-paced technology and should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. ; ; ; ; Personalize learning with MyOMLab ; ; ? Created MyOMLab Supplement K, "Layout," which presents techniques for analyzing layouts in service as well as manufacturing settings. ; ;