Hospitality management and digital transformation : balancing efficiency, agility and guest experience in the era of disruption
/ Richard Busulwa, Nina Evans, Aaron Oh and Moon Kang.
- xx, 241 pages : illustrations (black and white), charts (black and white) ; 25 cm.
Part I: Digital Technology Advancements, Digital Disruption, and Digital Business Transformation | 1. Introduction and Need for This Book | 2. IT, Information Systems, Strategic Information Systems and Digital Technologies | 3. Digital Technology Advancements and Digital Disruption: Game Changing Opportunities and Existential Threats | 4. Digital Business, the Digital Business Imperative, and Digital Business Transformation | Part II: Digital Disruption and Digital Transformation in the Hospitality and Leisure Industry | 5. Digital Disruption and Digital Transformation in the Hospitality and Leisure Industry | 6. Impact of Digital Disruption and Digital Transformation on Hospitality and Leisure Managers | Part III: Leveraging Digital Technologies to Thrive in the Digital Era: Roles of Hospitality and Leisure Managers | 7. Role of Hospitality and Leisure Managers in Digital Business Strategy, Digital Innovation, Digital Learning, Adaptability and Agility | 8. Role of Hospitality and Leisure Managers in Digital Customer Engagement, Digital Stakeholder Engagement, and Digital Customer Experience | 9. Role of Hospitality and Leisure Managers in Enterprise Architecture Management, Technology Sourcing, Data Management and Data Analytics | 10. Role of Hospitality and Leisure Managers in Cyber Security, Information Privacy, and Digital Ethics | 11. Role of Hospitality and Leisure Managers in Digital Leadership, Accelerated Change and Transformation, Digital Risk Management, and Digital Governance | Part IV: Keeping Up with Digital Technology Advancements | 12. Keeping up with Digital Technology Advancements | Part V: Digital Technologies Deep Dive | 13. Data, Data Management, Data Analytics and Data Science Technologies | 14. Internet of Things (IoT) Technologies | 15. Artificial Intelligence (AI) Technologies | 16. Video Analytics, Computer Vision, and Virtual Reality Technologies | 17. Robotics, Drones, 3D and 4D Printing Technologies | 18. Network and Connectivity Technologies | 19. Blockchain and Other Distributed Ledger Technologies
Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organizations into a position where they can effectively leverage digital technologies to simultaneously deliver breakthroughs in efficiency, agility, and guest experience. Hospitality Management and Digital Transformation is a much-needed guidebook to digital disruption and transformation for current and prospective hospitality and leisure managers. The book: • Explains digital technology advancements, how they cause disruption, and the implications of this disruption for hospitality and leisure organizations. • Explains the digital business and digital transformation imperative for hospitality and leisure organizations. • Discusses the different digital capabilities required to effectively compete as a digital business. • Discusses the new and/or enhanced roles hospitality and leisure managers need to play in effecting the different digital capabilities, as well as the competencies required to play these roles. • Discusses how hospitality and leisure managers can keep up with digital technology advancements. • Unpacks more than 36 key digital technology advancements, discussing what they are, how they work, and how they can be implemented across the hospitality and leisure industry. This book will be useful for advanced undergraduate and postgraduate students studying strategic management, IT, information systems, or digital business–related courses as part of degrees in hospitality and leisure management; as well as practitioners studying for professional qualifications.