TY  - BOOK
AU  - Hill, Alex
AU  - Hill, Terry
TI  - Operations management 
SN  - 9780230362901
AV  - TS155 .H462 2012
PY  - 2012///
CY  - Houndmills, Basingstoke, Hampshire, New York, NY
PB  - Palgrave Macmillan
KW  - Production management
N1  - Order of authors reversed from previous ed; Includes bibliographical references and index; pt. 1. Introduction — 1. Managing operations — 2. Operations strategy — 3. Managing people — pt. 2. Designing and delivering services and products — 4. Designing services and products — 5. Delivering services — 6. Making products — 7. Location and layout — pt. 3. Managing operations — 8. Managing capacity — 9. Scheduling and executing operations — 10. Managing inventory — 11. Managing quality — 12. Managing the supply chain — pt. 4. Improving operations — 13. Analyzing operations — 14. Improving operations — 15. Corporate social responsibility; M1 Operations Management
N2  - Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world. New to this edition: New chapters on CSR, Ethics and "Analyzing the Business"; Increased coverage of performance measurement; New coverage of six sigma and Taguchi; New section on lean management and improving operations; Increased coverage of MRP; Chapters on time and productivity, maintenance and new technology removed; The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management; All the chapters have been re-worked to make the content broader and the coverage deeper
ER  -