The customer marketing method 

 -  The Free Press,  2000 
 - 244 p. ; 24 cm 
<br/><br/> how to implement and profit from customer relationship management 
<br/><br/>Incluye un índice 
<br/><br/><label>ISBN: </label>9780684839431 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>HF COMMERCE
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Consumers --Psychology<br/>Relationship marketing<br/>