TY - BOOK AU - Rosen, Emanuel, AU - Simonson, Itamar, TI - Absolute value SN - 9780062215673 PY - 2014/// CY - PB - HarperCollins KW - HF COMMERCE KW - Consumer KW - Sales KW - Marketing KW - Branding (Marketing) KW - Client KW - Persuasion KW - Research N1 - what really influences customers in the age of (nearly) perfect information; Includes index N2 - I. THE SHIFT FROM RELATIVE TO ABSOLUTE ; 1. From relative to absolute ; 2. The decline of 'irrationality' ; 3. New patterns in consumer decision making ; 4. Why we're bullish about absolute values ; II. HOW MARKETING CHANGES FOREVER ; 5. When brands mean less ; 6. Satisfaction, loyalty, and the future of past experience ; 7. Absolute diffusion: from Pinehurst to Pinterest ; 8. Pointless positioning and persuasion ; III. A NEW FRAMEWORK ; 9. The influence mix ; 10. Communication: match your customers' influence mix ; 11. Market research: from predicting to tracking ; 12. Segment evolution: from susceptible to savvy ; 13. The future of the absolute ; 14. Absolute business: a final word UR - https://books.google.es/books?id=5TsHAQAAQBAJ&printsec=frontcover&dq=absolute+value+simonson&hl=ca&sa=X&ved=0ahUKEwidnImG4IrRAhXG1xoKHea7Cg0Q6AEILjAB#v=onepage&q=absolute%20value%20simonson&f=false ER -