Facilitating with ease!

Chapter 1-Understanding Facilitation What is Facilitation?-- What Does a facilitators Do? -- Differentiating Between Process and Content -- Core Practices Overview -- Focus on Questioning -- Questioning Formats -- Sample Probing Questions -- The Language of Facilitation -- He Rules of Wording -- Managing the Flip Chart -- What Does Neural Mean -- How Assertive Can a Facilitator Be? -- Who Can Facilitate? -- Wearing More than One Hat -- Facilitation in the Classroom -- Facilitation As a Leadership Style -- Best and Worst Practices -- Facilitator Behaviors and Strategies -- Facilitation Cue Card -- Core Practices Observation Sheet -- Process Flow Observation Sheet -- Facilitation Skill Levels -- Skills Self-Assessment Instrument -- Chapter 2-Facilitation Stages-- 1. Assessment and Design -- 2. Feedback and Refinement -- 3. Final Preparation -- 4. Starting a Facilitation -- 5. During a Facilitation -- 6. Ending a Facilitation-- 7. Following Up On a Facilitation -- Chapter 3-Knowing Your Participants-- Conducting an Assessment -- Group Assessment Survey -- Comparing Groups to Teams -- Understanding Team Stages -- Forming -- Storming -- Norming -- Performance -- Facilitation Strategies Chart -- Team Effectiveness Survey -- Chapter 4-Creating Participation-- Why People Withdraw -- Creating the Conditions for Full Participation -- Removing the Blocks to Participation -- Creating Buy-In -- Managing the Participation of Leaders -- Creating Targeted Norms -- High Participation Techniques -- Group Participation Survey -- Encouraging Effective Meeting Behaviors -- Group Behaviors Handout -- Peer Review -- Chapter 5-Effective Decision Making-- The Challenges of Decision Making -- The Four Types of Conversations -- The Four Levels of Empowerment -- Clarifying the Four Empowerment Levels -- The Six Decision-Making Options -- Decisions Options Chart -- The Importance of Consensus -- Effective Decision-Making Behaviors -- Steps in the Systematic Consensus-Building Process -- Consensus-Building Worksheet -- Symptoms, Causes and Cures of Poor Decisions -- Decision Process Survey -- Facilitating with Ease!-- Chapter 6-Facilitating Conflict-- Comparing Arguments and Debates -- The Two-Step Conflict Management Model -- Step 1 - Venting Emotions -- L.E.C.S.R. Handout -- Step 2 - Resolving Issues -- The Five Conflict Options -- The Five Options in Action -- Conflict Management Norms -- Giving and Receiving Feedback -- The Eight Step Feedback Process -- The Language of Feedback -- Making Interventions -- Intervention Wording -- Intervention Wording Samples -- Dealing With Resistance -- Common Conflict Dilemmas -- The Collaborative Conflict Process -- Interpersonal Conflict Worksheet -- Group Conflict Checklist -- Conflict Observation Sheet -- Conflict Effectiveness Survey -- Chapter 7-Meeting Management-- The Elements of Ineffective Meetings -- Symptoms and Cures Chart -- Fundamentals of Meeting Management -- Balancing the Roles of Chairperson and Facilitator -- Conducting Process Checks -- Sample Exit Survey Elements -- Meeting Effectiveness Survey -- Facilitating Teleconferences -- Chapter 8-Process Tools-- Visioning -- Sequential Questioning -- Brainstorming -- Written Brainstorming -- Facilitative Listening -- Multi-Voting -- Gap Analysis -- Forcefield Analysis -- Root-Cause Analysis -- Decision Grids -- Trouble Shooting -- Wandering Flip Charts -- Exit Surveys -- Survey Feedback -- Priority Setting -- Needs and Offers -- Systematic Problem Solving -- Chapter 9-Sample Process Designs-- Introduction to the Sample Designs -- 1. Creating a Mission and Objectives -- 2. Roles and Responsibilities Planning -- 3. Priority Setting -- 4. Inter-Group Negotiation -- 5. Finding and Solving Problems -- 6. Core Program Development -- 7. Survey Feedback -- 8. New Leader Integration -- 9. Transition Planning -- 10. Process Improvement -- Session Planning Worksheet--

Facilitating with Ease! is an updated version of the best-selling resource that offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. Complete with worksheets on CD-ROM that can be customized to fit your personal needs, it's a complete facilitation workshop in a take-home format. Facilitating with Ease! shows you how to run productive meetings with skill and authority and includes the information needed to train others in your organization to become confident facilitators as well. The book is filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator.