The power of a positive no

Contributor(s):

Ury, William [Author]

Material type: Text

TextLanguage: English Publication details: Hodder Mobius, 2007Description: xii, 257 pages : illustrations ; 22 cmISBN:

9780340923801

Subject(s):

Online resources:

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Contents:

Getting to no Introduction: Great gift of no-- Prepare: Uncover your yes; Empower your no; Respect your way to yes-- Deliver: Express your yes; Assert your no; Propose a yes-- Follow through: Stay true to your yes; Underscore your no; Negotiate to yes-- Conclusion: Marriage of yes and no.--

Summary: In today's world of high stress and limitless choices, the pressure to give in and say Yes grows ever greater, producing overload and overwork and eroding ethics. Every day we find ourselves in situations where we need to say No--to people at work, at home, and in our communities--because No is the word we must use to protect ourselves and to stand up for what matters to us. But the wrong No can also destroy what we most value by alienating and angering people--that's why saying No the right way is crucial. This book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side's aggression and manipulation; and how to do all this while still getting to Yes.--From publisher description.

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	TBS Barcelona Libre acceso	BF637.N4 URY (Browse shelf(Opens below))	Available		9780340923801

In today's world of high stress and limitless choices, the pressure to give in and say Yes grows ever greater, producing overload and overwork and eroding ethics. Every day we find ourselves in situations where we need to say No--to people at work, at home, and in our communities--because No is the word we must use to protect ourselves and to stand up for what matters to us. But the wrong No can also destroy what we most value by alienating and angering people--that's why saying No the right way is crucial. This book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side's aggression and manipulation; and how to do all this while still getting to Yes.--From publisher description.