MARC details
| 000 -CABECERA |
|---|
| campo de control de longitud fija |
02698nam a2200265Ia 4500 |
| 001 - NÚMERO DE CONTROL |
|---|
| campo de control |
2870 |
| 008 - DATOS DE LONGITUD FIJA--INFORMACIÓN GENERAL |
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| campo de control de longitud fija |
230305s2019 xx 000 0 und d |
| 020 ## - NÚMERO INTERNACIONAL ESTÁNDAR DEL LIBRO |
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| Número Internacional Estándar del Libro |
9781789905281 |
| 040 ## - FUENTE DE LA CATALOGACIÓN |
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| Centro/agencia transcriptor |
TBS |
| 041 ## - CÓDIGO DE LENGUA |
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| Código de lengua del texto/banda sonora o título independiente |
eng |
| 043 ## - CÓDIGO DE ÁREA GEOGRÁFICA |
|---|
| Código de área geográfica |
en_UK |
| 050 ## - SIGNATURA TOPOGRÁFICA DE LA BIBLIOTECA DEL CONGRESO |
|---|
| Número de clasificación |
TX911.3.P4 |
| Número de documento/Ítem |
H364 2018 |
| 245 #0 - MENCIÓN DE TÍTULO |
|---|
| Título |
Handbook of human resource management in the tourism and hospitality industries |
| Mención de responsabilidad, etc. |
/ edited by Ronald J. Burke, Julia Christensen Hughes. |
| 260 ## - PUBLICACIÓN, DISTRIBUCIÓN, ETC. |
|---|
| Lugar de publicación, distribución, etc. |
Cheltenham, England : Edward Elgar Publishing, 2019. |
| 300 ## - DESCRIPCIÓN FÍSICA |
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| Extensión |
xii, 429 pages : illustrations ; 24 cm. |
| 505 ## - NOTA DE CONTENIDO CON FORMATO |
|---|
| Nota de contenido con formato |
pt 1. Setting the stage — pt. 2. Developing a service quality culture — pt. 3. Developing human capital — pt. 4. Critical employee and organization outcomes — pt. 5. Human resource management initiatives. |
| 520 ## - SUMARIO, ETC. |
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| Sumario, etc. |
The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.<br/><br/>Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviors of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, noncompetitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include: strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development. <br/><br/>Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees. |
| 590 ## - NOTA LOCAL (RLIN) |
|---|
| Procedencia (VM) [OBSOLETO] |
Preview available on publisher's website. |
| 650 #0 - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
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| Término de materia o nombre geográfico como elemento de entrada |
Hospitality industry |
| Subdivisión general |
Personnel management |
| -- |
Handbooks, manuals, etc. |
| 9 (RLIN) |
12519 |
| 650 #0 - PUNTO DE ACCESO ADICIONAL DE MATERIA--TÉRMINO DE MATERIA |
|---|
| Término de materia o nombre geográfico como elemento de entrada |
Tourism |
| Subdivisión general |
Personnel management |
| -- |
Handbooks, manuals, etc. |
| 9 (RLIN) |
23484 |
| 655 #0 - TÉRMINO DE INDIZACIÓN--GÉNERO/FORMA |
|---|
| Datos o término principal de género/forma |
Handbooks, manuals, etc. |
| 9 (RLIN) |
23461 |
| 700 ## - ENTRADA AGREGADA--NOMBRE PERSONAL |
|---|
| Nombre de persona |
Christensen Hughes, Julia |
| Término indicativo de función/relación |
editor |
| 700 ## - ENTRADA AGREGADA--NOMBRE PERSONAL |
|---|
| Nombre de persona |
Burke, Ronald J |
| Término indicativo de función/relación |
editor |
| 942 ## - ELEMENTOS DE ENTRADA AGREGADA (KOHA) |
|---|
| Fuente del sistema de clasificación o colocación |
Clasificación de Library of Congress |
